4. Make sure batteries are installed in both the wireless mouse and in the keyboard. 5. Make sure the wireless mouse is switch is set to the On position. The switch is on the bottom of the wireless mouse and keyboard devices. Certain keyboard models might have a po wer switch. Set it to ON position. 6. Make sure the keyboard and mouse batteries Re: Microsoft Wireless Mouse 5000 - Not Working. It works similar to Bluetooth, but each pair has a dedicated frequency. Usually either pressing the tiny switch where the 'dongle' lives when not in use, or re-plugging the dongle into a USB socket connects/resets it. Unfortunately, because the units are 'paired', you can't try a different mouse Corsairs single dongle wireless promise is a marketing scam. It literally does not work. IT DOESN'T EVEN EXIST. Corsair has been selling the capability for well over a year and it does not exist. People are getting burned buying the product only to find out its just a lie. ***CURRENT UPDATE:*** 30,750. 4,542. 142,790. Oct 2, 2018. Solution. #2. Visually check the dongle. It's not unknown for the silver part of the connector to get slightly misshapen right where the joint is. If one or more of those teeth is out of square it can make fitment into an older slot difficult, but into a new and tight slot all but impossible. Method 2: Update the Receiver/Adapter Firmware. When you unbox the Logitech G Pro Superlight mouse box, you’ll find an adapter and a receiver there. If you’re connecting the adapter to the receiver for using the mouse wirelessly then you will need to update the receiver’s firmware. Connect the wireless adapter to the motherboard’s USB The only way you'll be able to get a new receiver is by writing off to MS or whoever market the keyboards. AFAIK, the MS keyboards (And most other wireless keyboards) use their own communication schemes. You could, in theory, build your own reciever with an XBee and an Arduino, but it wouldn't be worth the work. TL;DR: No. You can't. Download the pairing utility on your computer with the link above. Run the pairing utility. Select your device. Plug the wireless USB dongle into your PC. Connect your mouse to your PC using the supplied USB cable. Click "PAIR". Wait for the pairing process to complete. Click "CLOSE" once the pairing process is completed. This happened whether or not the actual mouse was active and connected at the time. I walked over to my infamous parts closet and pulled out a selection of other wireless mice, and tested their dongles in the same USB port one by one. I tried the SteelSeries Rival 3 Wireless, Logitech G305, and Roccat Kone Pro Air. None of them caused Remove the battery from the wireless mouse and than check you might find the USB dongle to connect. Click on 'Yes' if the comment answers your question! Easwar Member Posts: 6,727 Guru. May 2021. Hi 2021UK, At bottom of the mouse you can find it. Please check by removing the batteries also. When I connect the (ps2) keyboard and (ps2) mouse directly to the dimension using the ps2-to-usb adapters, the keyboard is sensed through the adapter, but not the mouse. I have tried a variety of usb ports on the dimension, and I have switched the two adapters - the results have not changed. And a usb mouse in any of those usb ports works fine. xVabHH.